Posted: Tuesday, September 2nd 2025
Own the inbox & phones: Accept and create new bookings with accurate details and clear client communication. Schedule like a pro: Build and maintain daily technician diaries, resolve clashes, and minimise travel/downtime. Coordinate end-to-end: Liaise with clients, drivers, site contacts and our mobile techs to confirm dates, access, authorisations and parts. Hit SLAs: Prioritise urgent work, monitor progress, and keep stakeholders updated until completion. Keep the data clean: Update our booking platform, maintain spreadsheets, and file documents (scan/print/photocopy as needed). Support the ops team: Work closely with the Bookings Coordinators and Operations Director to improve processes and customer experience. General office admin: Handle post, enquiries and day-to-day administrative tasks. (Full training provided on our booking/dispatch platform.) What you’ll bring: Experience in an administration/scheduling role (fleet, field service, trades, logistics or bookings is a plus). Excellent communication (clear, friendly, confident on phone and email). Organised and calm under pressure with strong attention to detail. Proactive problem-solver with a logical, structured approach. Comfortable with Outlook/Email, Excel/Google Sheets and learning new systems quickly. A genuine team player—punctual, professional and reliable. What success looks like (first 3 months) Confident handling the bookings inbox/phone and creating accurate, first-time-right jobs. Technician schedules published daily with strong utilisation and minimal conflicts. Clear, timely client updates and on-time SLA performance. Data and paperwork consistently tidy and up to date. Why you’ll love it here £28,000 - £34,000 PA Join a fast-growing, specialist team in a niche industry Industry training and clear progression Relaxed dress code Enfield location just off the A10 with free on-site parking
Job type: Full Time
Location: Conveniently located in Enfield, just off the A10
Closing date: Sept. 16, 2025
How to apply: Please email your CV to Racheal [email protected]